Contact centers

  •  Why do I need voice recording?

There are many reasons for implementing voice recording.  The most important are to improve efficiency, learn from customers and improve their experience, and reduce risk to the business. 

  • Why should I choose DSR voice documenting solutions?

DSR has been developing voice documenting and voice processing solutions for more than 15 years. We are exceptional in responding to individual client requirements. Our customer service team is also available 24x7x365.

As shown by our list of references, the most important mission for DSR is to obtain and keep satisfied clients.

  • Which sorts of phone lines can be recorded?

Virtually all. The DSR digital voice documenting devices can record conversations on the following telephone lines: analogue, ISDN2 (BRI/BRA), ISDN30 (PRI/PRA), digital two-wire extension and VoIP.  Whether trunk-side or extension side communication is recorded, we can provide you a solution.

  • Do I need more recorders if I have more types of telephone lines?

No. In the most cases different types of lines can be recorded with one single device up to the maximum number of recordable channels. It also depends on the construction and build of the certain recorder. You can configure a device here.

  • My company have a Panasonic PBX. Is it possible to record the communication going through this device?

DSR solutions can be connected to virtually all widespread PBXs including the Panasonic PBX.  Our integrated recorders can be connected to most Alcatel, Avaya, Cisco, Nortel, Bosch, Bosch Tenovis, Avaya Tenovis, AASTRA, and Siemens PBXs, although it is always worth checking the actual PBX  type and its phone sets.

If you have questions please contact customer service. 

  • We also use mobile phones. Is it possible to record the communication of them as well?

With the help of DSR’s integrated mobile phone recording solution you can record conversations, short messages and GPS coordinates.  Calls and information is stored in a centralized system to maximize efficiency in managing and processing.

  • Do I need a new recorder when I add new telephones to our system?

A new recorder is required when the number of recordable channels exceeds the capacity of the recorder.  Up until this limit channels can be added one at a time.

  • How many channels can be recorded in one single device?

This is determined by the line-type and the build of the voice recorder. In the case of analogue, two-wire digital extensions and BRI/BRA (ISDN2) the answer is 32 channels. In the case of PRI/PRA (ISDN30) the answer is 30 channels.  For VoIP up to 200 communication channels can be recorded.  In most cases different types of lines can be recorded to one device.

  • How many hours of conversation can a voice recorder store?

One recorder can store 2,600 hours of conversation without compression; with compression, 20,800 hours. Only the clear speaking time is recorded.

  • What happens when the internal storage (HDD or SSD) of the recorder is full?

When the storage is full the recorder automatically overwrites the oldest record. (FIFO)

  • Is it possible to get a warning before the storage gets full?

When the saturation of storage reaches a pre-selected limit the administrator of the device/system is sent a message. This limit can be set by the system administrator.

  • What can I do if the storage of the recorder is full, but I do not want to lose any records?

If you need to keep all your records we suggest archiving them frequently. DSR Group provides different archiving solutions for its customers.

  • What can I do if I have many sites where several lines need to be recorded, but I don’t have the capacity to handle all recorders separately?

The solution is a SoliDLog® system in which different DSR recorders are unified by a SLDCenter that manages archiving, servicing and system administration.

  • I need a voice recording solution but we’re lacking the expertise.  What should I do?

DSR can help you to scope out your requirements and will work with you from design to deployment. We provide training for system operation and management, and can provide on-going maintenance and support.

Contact us  by phone or by e-mail