WIO Voice® - Voice recording at the reception desk
In the world of wired and mobile phone communication, person-to-person interaction is still strongly present in businesses providing customer service and client support. WIOVoice® offers precise and authentic recording of live client-agent conversations allowing a detailed history of every single customer service case and easily searchable archive of recorded data for future analytical purposes.
Benefits
- more efficient case management
- declined number of misunderstandings
- more efficient complaint handling
- reduced legal costs
- enhanced client behavior analysis
- enhanced agent evaluation
- cross marketing opportunities
- reduced market research costs
- higher level of client-agent cooperation
- customized and reduced training programs
Features
- authentic database
- secure and centralized archiving
- supported quality control processes
- scalable system services
- transferable records to voice processing applications
- software triggered recording
- expandable system
- maintenance free with all around support
- flexible integration to other solutions
- compatible with every DSR recording technology
